:root {
  --bg: #f6f8fb;
  --surface: #ffffff;
  --elev: #f9fbff;
  --line: #e5e7eb;
  --line2: #eef2f7;
  --text: #0f172a;
  --text2: #334155;
  --muted: #64748b;
  --muted2: #94a3b8;
  --primary: #2563eb;
  --primary-soft: #eff5ff;
  --indigo: #4f46e5;
  --indigo-soft: #eef0ff;
  --cyan: #0891b2;
  --cyan-soft: #ecfdff;
  --success: #10b981;
  --success-soft: #ecfdf5;
  --warning: #f59e0b;
  --warning-soft: #fef7e7;
  --danger: #ef4444;
  --danger-soft: #fef2f2;
  --pink: #ec4899;
  --pink-soft: #fdf2f8;
  --violet: #8b5cf6;
  --violet-soft: #f5f3ff;
  --slate: #64748b;
  --slate-soft: #f1f5f9;
  --amber: #f59e0b;
  --amber-soft: #fef7e7;
  --green: #10b981;
  --green-soft: #ecfdf5;
  --blue: #2563eb;
  --blue-soft: #eff6ff;
  --red: #ef4444;
  --red-soft: #fef2f2;
  --r: 14px;
  --r-sm: 10px;
  --r-lg: 20px;
  --font: 'Inter', ui-sans-serif, system-ui, sans-serif;
  --display: 'Space Grotesk', 'Inter', sans-serif;
  --shadow-sm: 0 1px 2px rgba(15,23,42,.04);
  --shadow: 0 2px 8px rgba(15,23,42,.05), 0 1px 2px rgba(15,23,42,.04);
  --shadow-md: 0 6px 20px rgba(15,23,42,.06), 0 2px 6px rgba(15,23,42,.04);
  --shadow-lg: 0 14px 38px rgba(15,23,42,.08), 0 4px 10px rgba(15,23,42,.04);
}

* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }
body {
  background: var(--bg);
  color: var(--text);
  font-family: var(--font);
  min-height: 100vh;
  -webkit-font-smoothing: antialiased;
  font-size: 14px;
  line-height: 1.5;
}
button, input, textarea, select { font: inherit; color: inherit; }
button { cursor: pointer; }
h1, h2, h3, h4 { margin: 0; font-family: var(--display); font-weight: 600; letter-spacing: -.01em; color: var(--text); }
p { margin: 0; color: var(--text2); }
kbd { background: var(--slate-soft); padding: 2px 6px; border-radius: 6px; font-size: 11px; color: var(--muted); border: 1px solid var(--line); font-family: var(--font); margin-left: 8px; }

.app-shell { display: grid; grid-template-columns: 264px 1fr; min-height: 100vh; }
.main-shell { display: flex; flex-direction: column; min-width: 0; }

/* SIDEBAR */
.sidebar {
  background: var(--surface);
  border-right: 1px solid var(--line);
  padding: 22px 16px;
  position: sticky; top: 0;
  height: 100vh;
  display: flex; flex-direction: column;
  overflow-y: auto;
}
.brand {
  display: flex; gap: 12px; align-items: center;
  background: transparent; border: 0; padding: 4px 8px 22px;
  width: 100%; text-align: left;
  color: var(--text);
}
.brand-mark {
  width: 38px; height: 38px; border-radius: 12px;
  background: linear-gradient(135deg, var(--primary), var(--indigo));
  display: grid; place-items: center; color: #fff;
  box-shadow: 0 6px 16px rgba(37,99,235,.32);
}
.brand b { font-family: var(--display); font-size: 18px; letter-spacing: -.01em; }
.brand small { display: block; color: var(--muted); font-size: 11px; margin-top: 1px; font-weight: 400; }

.nav-list { display: flex; flex-direction: column; gap: 4px; flex: 1; }
.nav-group { display: flex; flex-direction: column; gap: 2px; margin-bottom: 14px; }
.nav-group-label {
  font-size: 10.5px; font-weight: 600; letter-spacing: .08em;
  color: var(--muted2); padding: 0 10px 6px; text-transform: uppercase;
}
.nav-item {
  display: flex; align-items: center; gap: 10px;
  height: 34px; padding: 0 10px;
  background: transparent; border: 0;
  border-radius: 9px;
  color: var(--text2); text-align: left;
  font-size: 13px; font-weight: 500;
  transition: all .15s;
}
.nav-item:hover { background: var(--slate-soft); color: var(--text); }
.nav-item.active { background: var(--primary-soft); color: var(--primary); font-weight: 600; }
.nav-item.active svg { stroke: var(--primary); }

.sidebar-card {
  margin-top: 14px;
  background: linear-gradient(135deg, #eef0ff, #f5f3ff);
  border: 1px solid var(--indigo-soft);
  padding: 14px;
  border-radius: var(--r);
  position: relative;
}
.sidebar-card b { display: block; font-size: 13px; color: var(--indigo); margin-bottom: 4px; }
.sidebar-card p { font-size: 12px; color: var(--text2); margin-bottom: 10px; }
.btn-mini {
  background: var(--indigo); color: #fff; border: 0;
  padding: 6px 12px; border-radius: 8px; font-size: 12px; font-weight: 600;
}
.pulse { position: absolute; top: 14px; right: 14px; width: 8px; height: 8px; background: var(--success); border-radius: 50%; box-shadow: 0 0 0 4px rgba(16,185,129,.18); }

/* TOPBAR */
.topbar {
  background: var(--surface);
  border-bottom: 1px solid var(--line);
  padding: 16px 28px;
  display: flex; justify-content: space-between; align-items: center;
  gap: 16px;
  position: sticky; top: 0; z-index: 10;
}
.topbar h1 { font-size: 20px; line-height: 1.2; margin-top: 2px; }
.eyebrow {
  font-size: 11px; font-weight: 600;
  letter-spacing: .1em; text-transform: uppercase;
  color: var(--muted);
}
.eyebrow.accent { color: var(--primary); }
.top-actions { display: flex; gap: 8px; align-items: center; }
.searchbar {
  display: flex; align-items: center; gap: 8px;
  background: var(--slate-soft); border: 1px solid var(--line);
  padding: 8px 14px; border-radius: 10px;
  color: var(--muted); font-size: 13px;
  min-width: 320px; text-align: left;
}
.searchbar:hover { border-color: var(--primary); background: #fff; }
.icon-btn {
  width: 36px; height: 36px;
  background: var(--surface); border: 1px solid var(--line);
  border-radius: 10px;
  display: grid; place-items: center;
  color: var(--text2);
  position: relative;
}
.icon-btn:hover { background: var(--slate-soft); color: var(--text); }
.dot-red { position: absolute; top: 7px; right: 7px; width: 7px; height: 7px; background: var(--danger); border: 2px solid #fff; border-radius: 50%; }
.avatar {
  width: 36px; height: 36px; border-radius: 50%;
  background: linear-gradient(135deg, var(--primary), var(--indigo));
  color: #fff; border: 0; font-weight: 600; font-size: 12px;
}

/* PAGE */
.page-wrap { padding: 28px; max-width: 1480px; width: 100%; }
.stack { display: flex; flex-direction: column; gap: 24px; }
.row { display: flex; gap: 12px; align-items: center; }
.row.between { justify-content: space-between; }
.row.wrap { flex-wrap: wrap; }
.grid { display: grid; gap: 16px; }
.grid-2 { grid-template-columns: repeat(2, 1fr); }
.grid-3 { grid-template-columns: repeat(3, 1fr); }
.grid-4 { grid-template-columns: repeat(4, 1fr); }
.grid-5 { grid-template-columns: repeat(5, 1fr); }
.split-2-1 { display: grid; grid-template-columns: 2fr 1fr; gap: 20px; }
.split-1-2 { display: grid; grid-template-columns: 1fr 2fr; gap: 20px; }

/* SECTION */
.section { display: flex; flex-direction: column; gap: 14px; }
.section-head { display: flex; justify-content: space-between; align-items: end; gap: 14px; }
.section-head h2 { font-size: 17px; margin-top: 4px; }
.link-btn { background: transparent; border: 0; color: var(--primary); font-weight: 600; font-size: 13px; }

/* CARD */
.card {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--r);
  padding: 20px;
  box-shadow: var(--shadow-sm);
}
.card.elev { box-shadow: var(--shadow-md); }
.card.flat { border: 1px solid var(--line2); box-shadow: none; }
.card-head { display: flex; justify-content: space-between; align-items: center; margin-bottom: 16px; }
.card-head h3 { font-size: 15px; font-family: var(--font); font-weight: 600; }
.card-head small { color: var(--muted); font-size: 12px; }

/* STAT */
.stat-card {
  background: var(--surface);
  border: 1px solid var(--line);
  padding: 18px;
  border-radius: var(--r);
  display: flex; flex-direction: column; gap: 6px;
  box-shadow: var(--shadow-sm);
  position: relative; overflow: hidden;
}
.stat-card::before {
  content: ''; position: absolute; top: 0; left: 0; right: 0; height: 3px;
  background: var(--primary);
}
.stat-card.indigo::before { background: var(--indigo); }
.stat-card.cyan::before { background: var(--cyan); }
.stat-card.green::before { background: var(--success); }
.stat-card.amber::before { background: var(--warning); }
.stat-card.pink::before { background: var(--pink); }
.stat-card.violet::before { background: var(--violet); }
.stat-card.red::before { background: var(--danger); }
.stat-card.blue::before { background: var(--blue); }
.stat-card.slate::before { background: var(--slate); }

.stat-head { display: flex; justify-content: space-between; align-items: center; }
.stat-head span { color: var(--muted); font-size: 12px; font-weight: 500; }
.stat-icon {
  width: 26px; height: 26px;
  background: var(--slate-soft); border-radius: 8px;
  display: grid; place-items: center; color: var(--text2);
}
.stat-card.indigo .stat-icon { background: var(--indigo-soft); color: var(--indigo); }
.stat-card.cyan .stat-icon { background: var(--cyan-soft); color: var(--cyan); }
.stat-card.green .stat-icon { background: var(--success-soft); color: var(--success); }
.stat-card.amber .stat-icon { background: var(--warning-soft); color: var(--warning); }
.stat-card.pink .stat-icon { background: var(--pink-soft); color: var(--pink); }
.stat-card.violet .stat-icon { background: var(--violet-soft); color: var(--violet); }
.stat-card.red .stat-icon { background: var(--danger-soft); color: var(--danger); }
.stat-card.blue .stat-icon { background: var(--blue-soft); color: var(--blue); }

.stat-card b { font-family: var(--display); font-size: 26px; font-weight: 600; letter-spacing: -.02em; }
.stat-card small { font-size: 12px; color: var(--muted); }
.stat-card small.pos { color: var(--success); font-weight: 500; }
.stat-card small.neg { color: var(--danger); font-weight: 500; }

/* AVATAR MINI */
.avatar-mini {
  display: inline-flex; align-items: center; justify-content: center;
  width: 28px; height: 28px; border-radius: 50%;
  background: var(--slate-soft); color: var(--text);
  font-size: 11px; font-weight: 600;
  flex-shrink: 0;
}
.avatar-mini.indigo { background: var(--indigo-soft); color: var(--indigo); }
.avatar-mini.cyan { background: var(--cyan-soft); color: var(--cyan); }
.avatar-mini.blue { background: var(--blue-soft); color: var(--blue); }
.avatar-mini.green { background: var(--success-soft); color: var(--success); }
.avatar-mini.amber { background: var(--warning-soft); color: var(--warning); }
.avatar-mini.pink { background: var(--pink-soft); color: var(--pink); }
.avatar-mini.violet { background: var(--violet-soft); color: var(--violet); }
.avatar-mini.slate { background: var(--slate-soft); color: var(--slate); }
.avatar-mini.red { background: var(--danger-soft); color: var(--danger); }

/* STATUS PILL */
.status-pill {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 3px 9px; border-radius: 999px;
  font-size: 11.5px; font-weight: 600;
  background: var(--slate-soft); color: var(--text2);
  white-space: nowrap;
}
.status-pill.indigo { background: var(--indigo-soft); color: var(--indigo); }
.status-pill.blue { background: var(--blue-soft); color: var(--blue); }
.status-pill.cyan { background: var(--cyan-soft); color: var(--cyan); }
.status-pill.green { background: var(--success-soft); color: var(--success); }
.status-pill.amber { background: var(--warning-soft); color: var(--warning); }
.status-pill.red { background: var(--danger-soft); color: var(--danger); }
.status-pill.pink { background: var(--pink-soft); color: var(--pink); }
.status-pill.violet { background: var(--violet-soft); color: var(--violet); }
.status-pill.slate { background: var(--slate-soft); color: var(--slate); }
.status-pill .dot { width: 6px; height: 6px; border-radius: 50%; background: currentColor; display: inline-block; }

/* BUTTONS */
.btn {
  display: inline-flex; align-items: center; gap: 6px;
  height: 36px; padding: 0 16px;
  border: 1px solid transparent; border-radius: 10px;
  font-size: 13px; font-weight: 600;
  transition: all .15s;
}
.btn.primary { background: var(--primary); color: #fff; }
.btn.primary:hover { background: #1e54d4; }
.btn.ghost { background: var(--surface); color: var(--text); border-color: var(--line); }
.btn.ghost:hover { background: var(--slate-soft); }
.btn.indigo { background: var(--indigo); color: #fff; }
.btn.danger { background: var(--danger); color: #fff; }
.btn.success { background: var(--success); color: #fff; }
.btn.sm { height: 30px; padding: 0 12px; font-size: 12px; border-radius: 8px; }
.btn.lg { height: 42px; padding: 0 22px; font-size: 14px; }
.btn.block { width: 100%; justify-content: center; }

/* TABLE */
.table {
  width: 100%; border-collapse: separate; border-spacing: 0;
  background: var(--surface);
  border: 1px solid var(--line); border-radius: var(--r);
  overflow: hidden;
}
.table th {
  text-align: left;
  font-size: 11.5px; font-weight: 600;
  color: var(--muted); padding: 12px 16px;
  background: var(--elev); border-bottom: 1px solid var(--line);
  text-transform: uppercase; letter-spacing: .04em;
}
.table td {
  padding: 14px 16px;
  font-size: 13px;
  border-bottom: 1px solid var(--line2);
  color: var(--text2);
  vertical-align: middle;
}
.table tr:last-child td { border-bottom: 0; }
.table tr:hover td { background: var(--elev); }
.table td b, .table td .name { color: var(--text); font-weight: 600; font-size: 13.5px; }
.cell-user { display: flex; align-items: center; gap: 10px; }
.cell-user b { display: block; font-weight: 600; color: var(--text); }
.cell-user span { color: var(--muted); font-size: 11.5px; }

/* SCORE BAR */
.score-bar { display: flex; align-items: center; gap: 8px; }
.score-bar-track { width: 70px; height: 6px; background: var(--slate-soft); border-radius: 3px; overflow: hidden; }
.score-bar-fill { height: 100%; background: var(--success); border-radius: 3px; }
.score-bar.med .score-bar-fill { background: var(--warning); }
.score-bar.low .score-bar-fill { background: var(--danger); }
.score-bar b { font-size: 12px; color: var(--text); font-family: var(--display); }

/* FILTER BAR */
.filterbar {
  display: flex; gap: 10px; align-items: center; flex-wrap: wrap;
  background: var(--surface); border: 1px solid var(--line);
  padding: 12px 16px; border-radius: var(--r);
}
.filterbar input {
  flex: 1; min-width: 220px;
  border: 0; background: transparent; outline: none;
  font-size: 13px; padding: 4px 0;
}
.filterbar .divider { width: 1px; height: 18px; background: var(--line); }
.chip-filter {
  padding: 5px 10px; border-radius: 8px;
  background: var(--slate-soft); border: 0;
  color: var(--text2); font-size: 12px; font-weight: 500;
  display: inline-flex; align-items: center; gap: 5px;
}
.chip-filter.active { background: var(--primary-soft); color: var(--primary); }
.chip-filter:hover { background: var(--line); }

/* CHART */
.bar-chart { display: flex; align-items: flex-end; gap: 12px; padding-top: 16px; }
.bar-col { flex: 1; display: flex; flex-direction: column; align-items: center; gap: 8px; height: 100%; }
.bar-fill { width: 100%; border-radius: 6px 6px 0 0; min-height: 4px; transition: opacity .15s; opacity: .85; }
.bar-fill:hover { opacity: 1; }
.bar-col span { font-size: 11px; color: var(--muted); }

/* PIPELINE KANBAN */
.kanban { display: flex; gap: 14px; overflow-x: auto; padding-bottom: 12px; }
.kanban-col {
  flex: 0 0 280px;
  background: var(--elev);
  border: 1px solid var(--line);
  border-radius: var(--r);
  padding: 14px;
  display: flex; flex-direction: column; gap: 10px;
  max-height: 76vh;
}
.kanban-head {
  display: flex; justify-content: space-between; align-items: center;
  padding-bottom: 10px; border-bottom: 1px dashed var(--line);
}
.kanban-head b { font-size: 13px; }
.kanban-head .count { background: var(--surface); padding: 2px 8px; border-radius: 999px; font-size: 11px; color: var(--muted); font-weight: 600; border: 1px solid var(--line); }
.kanban-body { display: flex; flex-direction: column; gap: 8px; overflow-y: auto; flex: 1; padding-right: 2px; }
.deal-card {
  background: var(--surface); border: 1px solid var(--line);
  border-radius: var(--r-sm); padding: 12px;
  display: flex; flex-direction: column; gap: 8px;
  cursor: pointer; transition: all .15s;
  box-shadow: var(--shadow-sm);
}
.deal-card:hover { border-color: var(--primary); transform: translateY(-1px); box-shadow: var(--shadow); }
.deal-card .company { font-size: 13px; font-weight: 600; color: var(--text); }
.deal-card .value { font-family: var(--display); font-size: 15px; font-weight: 600; color: var(--text); }
.deal-card .next { font-size: 11.5px; color: var(--muted); display: flex; align-items: center; gap: 4px; }
.deal-card.overdue { border-color: var(--danger); }
.deal-card.overdue .next { color: var(--danger); }

/* TIMELINE */
.timeline { display: flex; flex-direction: column; gap: 4px; position: relative; }
.timeline-item {
  display: flex; gap: 12px; padding: 10px 12px;
  border-radius: var(--r-sm);
  position: relative;
}
.timeline-item:hover { background: var(--elev); }
.tl-icon {
  width: 32px; height: 32px; border-radius: 10px;
  background: var(--slate-soft); display: grid; place-items: center;
  color: var(--text2); flex-shrink: 0;
}
.tl-icon.blue { background: var(--blue-soft); color: var(--blue); }
.tl-icon.indigo { background: var(--indigo-soft); color: var(--indigo); }
.tl-icon.green { background: var(--success-soft); color: var(--success); }
.tl-icon.amber { background: var(--warning-soft); color: var(--warning); }
.tl-icon.pink { background: var(--pink-soft); color: var(--pink); }
.tl-body { flex: 1; }
.tl-title { font-size: 13px; color: var(--text); }
.tl-title b { font-weight: 600; }
.tl-meta { font-size: 11.5px; color: var(--muted); margin-top: 2px; }

/* INBOX / COMMUNICATIONS */
.inbox { display: grid; grid-template-columns: 340px 1fr; background: var(--surface); border: 1px solid var(--line); border-radius: var(--r); min-height: 540px; overflow: hidden; }
.inbox-list { border-right: 1px solid var(--line); display: flex; flex-direction: column; }
.inbox-tabs { display: flex; gap: 4px; padding: 12px; border-bottom: 1px solid var(--line); }
.inbox-tab {
  padding: 6px 12px; border-radius: 8px;
  background: transparent; border: 0;
  font-size: 12.5px; font-weight: 500; color: var(--muted);
}
.inbox-tab.active { background: var(--primary-soft); color: var(--primary); font-weight: 600; }
.inbox-item {
  padding: 14px 16px;
  border-bottom: 1px solid var(--line2);
  cursor: pointer;
  display: flex; gap: 10px;
}
.inbox-item:hover { background: var(--elev); }
.inbox-item.active { background: var(--primary-soft); border-left: 3px solid var(--primary); padding-left: 13px; }
.inbox-item.unread b { color: var(--text); }
.inbox-item.unread::before { content: ''; width: 6px; height: 6px; background: var(--primary); border-radius: 50%; margin-top: 6px; flex-shrink: 0; }
.inbox-body { padding: 24px; display: flex; flex-direction: column; gap: 16px; }
.inbox-content { flex: 1; font-size: 14px; color: var(--text2); line-height: 1.6; padding: 16px 0; }

.msg-meta { display: flex; flex-direction: column; gap: 2px; flex: 1; min-width: 0; }
.msg-meta b { font-size: 13px; font-weight: 600; display: block; }
.msg-meta small { color: var(--muted); font-size: 11.5px; }
.msg-meta p { font-size: 12.5px; color: var(--muted); margin-top: 4px; overflow: hidden; text-overflow: ellipsis; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }
.msg-time { color: var(--muted); font-size: 11px; }

/* SEGMENT CARDS */
.segment-card {
  background: var(--surface); border: 1px solid var(--line);
  padding: 18px; border-radius: var(--r);
  display: flex; flex-direction: column; gap: 10px;
  cursor: pointer; transition: all .15s;
  box-shadow: var(--shadow-sm);
}
.segment-card:hover { border-color: var(--primary); transform: translateY(-2px); box-shadow: var(--shadow-md); }
.segment-card .seg-icon {
  width: 38px; height: 38px; border-radius: 11px;
  background: var(--primary-soft); color: var(--primary);
  display: grid; place-items: center;
}
.segment-card.indigo .seg-icon { background: var(--indigo-soft); color: var(--indigo); }
.segment-card.cyan .seg-icon { background: var(--cyan-soft); color: var(--cyan); }
.segment-card.green .seg-icon { background: var(--success-soft); color: var(--success); }
.segment-card.amber .seg-icon { background: var(--warning-soft); color: var(--warning); }
.segment-card.violet .seg-icon { background: var(--violet-soft); color: var(--violet); }
.segment-card.pink .seg-icon { background: var(--pink-soft); color: var(--pink); }
.segment-card.slate .seg-icon { background: var(--slate-soft); color: var(--slate); }
.segment-card.blue .seg-icon { background: var(--blue-soft); color: var(--blue); }
.segment-card h3 { font-size: 15px; font-family: var(--font); font-weight: 600; }
.segment-card .seg-num { font-family: var(--display); font-size: 24px; font-weight: 600; color: var(--text); }
.segment-card p { font-size: 12.5px; color: var(--muted); }
.segment-card .seg-foot { display: flex; justify-content: space-between; align-items: center; padding-top: 10px; border-top: 1px dashed var(--line); font-size: 12px; color: var(--muted); }

/* REMINDER */
.reminder-item {
  display: flex; gap: 14px; align-items: flex-start;
  padding: 14px 16px;
  background: var(--surface); border: 1px solid var(--line);
  border-radius: var(--r); box-shadow: var(--shadow-sm);
}
.reminder-item .rem-mark {
  width: 8px; align-self: stretch; border-radius: 4px; background: var(--primary);
  flex-shrink: 0;
}
.reminder-item.red .rem-mark { background: var(--danger); }
.reminder-item.amber .rem-mark { background: var(--warning); }
.reminder-item.blue .rem-mark { background: var(--blue); }
.reminder-item.indigo .rem-mark { background: var(--indigo); }
.reminder-item.green .rem-mark { background: var(--success); }
.reminder-item.cyan .rem-mark { background: var(--cyan); }
.reminder-item .rem-body { flex: 1; }
.reminder-item .rem-body b { display: block; font-size: 13.5px; color: var(--text); margin-bottom: 4px; }
.reminder-item .rem-body p { font-size: 12.5px; color: var(--muted); }
.reminder-item .rem-meta { display: flex; flex-direction: column; gap: 4px; align-items: flex-end; }

/* TICKETS */
.ticket-board { display: grid; gap: 12px; }
.ticket-card {
  background: var(--surface); border: 1px solid var(--line);
  padding: 16px 18px; border-radius: var(--r);
  display: grid; grid-template-columns: 100px 1fr 120px 110px 100px 110px; gap: 16px; align-items: center;
  box-shadow: var(--shadow-sm);
}
.ticket-card:hover { border-color: var(--primary); }
.ticket-card .tid { font-family: var(--display); font-weight: 600; font-size: 12.5px; color: var(--muted); }
.ticket-card .tsub b { display: block; font-size: 13.5px; font-weight: 600; color: var(--text); margin-bottom: 3px; }
.ticket-card .tsub small { color: var(--muted); font-size: 12px; }

/* EMAIL */
.email-row {
  display: grid; grid-template-columns: 28px 200px 1fr 90px 90px;
  gap: 16px; align-items: center;
  padding: 12px 16px;
  background: var(--surface); border: 1px solid var(--line);
  border-radius: var(--r); margin-bottom: 8px;
  cursor: pointer;
}
.email-row:hover { border-color: var(--primary); background: var(--elev); }
.email-row .estar { color: var(--muted2); }
.email-row .estar.on { color: var(--warning); }
.email-row .efrom b { display: block; font-size: 13.5px; color: var(--text); font-weight: 600; }
.email-row .efrom small { color: var(--muted); font-size: 11.5px; }
.email-row .esubj b { font-size: 13.5px; color: var(--text); }
.email-row .esubj small { font-size: 12px; color: var(--muted); display: block; margin-top: 2px; }
.email-row .estat { font-size: 11.5px; color: var(--muted); }
.email-row .etime { color: var(--muted); font-size: 12px; text-align: right; }

/* CUSTOMER DETAIL */
.detail-hero {
  background: linear-gradient(135deg, var(--primary), var(--indigo));
  color: #fff;
  border-radius: var(--r-lg);
  padding: 26px 28px;
  display: flex; gap: 22px; align-items: center;
  box-shadow: var(--shadow-md);
}
.detail-hero .hero-logo {
  width: 76px; height: 76px; border-radius: 18px;
  background: rgba(255,255,255,.15); backdrop-filter: blur(8px);
  display: grid; place-items: center;
  font-family: var(--display); font-size: 30px; font-weight: 600;
}
.detail-hero h2 { color: #fff; font-size: 24px; margin-bottom: 4px; }
.detail-hero p { color: rgba(255,255,255,.85); font-size: 13px; }
.detail-hero .hero-stats { display: flex; gap: 26px; margin-top: 14px; }
.detail-hero .hero-stat span { display: block; font-size: 11px; color: rgba(255,255,255,.75); text-transform: uppercase; letter-spacing: .06em; margin-bottom: 2px; }
.detail-hero .hero-stat b { font-family: var(--display); font-size: 17px; font-weight: 600; color: #fff; }
.detail-hero .hero-actions { display: flex; gap: 8px; }
.detail-hero .hero-actions .btn { background: rgba(255,255,255,.18); color: #fff; border: 1px solid rgba(255,255,255,.25); }
.detail-hero .hero-actions .btn.primary { background: #fff; color: var(--primary); }

.detail-tabs { display: flex; gap: 6px; border-bottom: 1px solid var(--line); padding-bottom: 0; }
.detail-tab {
  padding: 10px 16px;
  background: transparent; border: 0;
  font-size: 13px; font-weight: 500;
  color: var(--muted);
  border-bottom: 2px solid transparent;
  margin-bottom: -1px;
}
.detail-tab.active { color: var(--primary); border-bottom-color: var(--primary); font-weight: 600; }

.info-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 12px 24px; }
.info-row { display: flex; flex-direction: column; gap: 3px; }
.info-row span { font-size: 11.5px; color: var(--muted); font-weight: 500; text-transform: uppercase; letter-spacing: .04em; }
.info-row b { font-size: 13.5px; color: var(--text); font-weight: 500; }

/* LEADERBOARD */
.leaderboard-row {
  display: grid; grid-template-columns: 36px 1fr 1fr 1fr 90px;
  gap: 16px; align-items: center;
  padding: 14px 0; border-bottom: 1px solid var(--line2);
}
.leaderboard-row:last-child { border-bottom: 0; }
.leaderboard-row .rank { width: 28px; height: 28px; border-radius: 50%; background: var(--slate-soft); display: grid; place-items: center; font-family: var(--display); font-weight: 600; font-size: 12px; color: var(--text2); }
.leaderboard-row.top1 .rank { background: linear-gradient(135deg, #fbbf24, #f59e0b); color: #fff; }
.leaderboard-row.top2 .rank { background: linear-gradient(135deg, #cbd5e1, #94a3b8); color: #fff; }
.leaderboard-row.top3 .rank { background: linear-gradient(135deg, #fdba74, #fb923c); color: #fff; }
.leaderboard-row .lname { display: flex; align-items: center; gap: 10px; font-weight: 600; color: var(--text); font-size: 13.5px; }
.leaderboard-row small { color: var(--muted); font-size: 12px; }
.leaderboard-row .progress-mini { width: 100%; height: 6px; background: var(--slate-soft); border-radius: 3px; overflow: hidden; }
.leaderboard-row .progress-mini > div { height: 100%; background: linear-gradient(90deg, var(--primary), var(--indigo)); border-radius: 3px; }

/* FUNNEL */
.funnel { display: flex; flex-direction: column; gap: 6px; padding: 8px 0; }
.funnel-row { display: flex; align-items: center; gap: 14px; }
.funnel-row .flabel { width: 100px; font-size: 12.5px; color: var(--text2); }
.funnel-row .fbar { flex: 1; height: 28px; background: var(--slate-soft); border-radius: 8px; overflow: hidden; position: relative; }
.funnel-row .fbar > div { height: 100%; background: linear-gradient(90deg, var(--primary), var(--indigo)); border-radius: 8px; display: flex; align-items: center; padding: 0 12px; color: #fff; font-size: 12px; font-weight: 600; }
.funnel-row .fnum { width: 80px; text-align: right; font-family: var(--display); font-size: 14px; font-weight: 600; color: var(--text); }

/* COMPOSER */
.composer {
  background: var(--surface); border: 1px solid var(--line); border-radius: var(--r);
  padding: 18px; display: flex; flex-direction: column; gap: 12px;
}
.composer input, .composer textarea {
  border: 1px solid var(--line); border-radius: 8px;
  padding: 10px 12px; font-size: 13px; outline: none;
}
.composer input:focus, .composer textarea:focus { border-color: var(--primary); }
.composer textarea { min-height: 140px; resize: vertical; }
.composer-actions { display: flex; justify-content: space-between; align-items: center; }

/* HERO DASHBOARD */
.welcome-hero {
  background: linear-gradient(135deg, #eef0ff 0%, #f0f6ff 50%, #ecfdff 100%);
  border: 1px solid var(--line);
  border-radius: var(--r-lg);
  padding: 28px 32px;
  display: grid; grid-template-columns: 1fr auto; gap: 24px;
  align-items: center;
}
.welcome-hero h2 { font-size: 22px; margin-bottom: 6px; }
.welcome-hero p { color: var(--text2); font-size: 13.5px; }
.welcome-hero .hero-actions { display: flex; gap: 8px; }

/* TOAST */
.toast {
  position: fixed; bottom: 26px; right: 26px;
  background: var(--text); color: #fff;
  padding: 12px 18px; border-radius: 12px;
  font-size: 13px; font-weight: 500;
  display: flex; align-items: center; gap: 8px;
  box-shadow: var(--shadow-lg); z-index: 100;
}

/* FOOTER */
.footer-note {
  display: flex; justify-content: space-between; align-items: center;
  padding: 18px 4px; color: var(--muted); font-size: 12px;
}

/* MOBILE */
@media (max-width: 1100px) {
  .app-shell { grid-template-columns: 1fr; }
  .sidebar { display: none; }
  .grid-4, .grid-5 { grid-template-columns: repeat(2, 1fr); }
  .grid-3 { grid-template-columns: 1fr; }
  .split-2-1, .split-1-2 { grid-template-columns: 1fr; }
  .welcome-hero { grid-template-columns: 1fr; }
  .topbar { padding: 14px 16px; }
  .page-wrap { padding: 18px; }
  .searchbar { min-width: 0; }
  .ticket-card { grid-template-columns: 1fr; gap: 8px; }
  .email-row { grid-template-columns: 1fr; }
  .info-grid { grid-template-columns: 1fr; }
}